Refund policy
We accept returns only for items that arrive damaged, defective or incorrect, and only when reported within 48 hours of delivery.
When You Can Request a Return
- The product arrived broken, chipped or cracked
- The product has a manufacturing defect
- You received a different product from the one you ordered
How to Report a Problem
- Email us at thevirasatcraft@gmail.com within 48 hours of delivery.
- Include your order number, clear photos of the product and outer packaging, and an unboxing video if you have one.
- Keep the product and all original packaging until we review your request.
Requests reported after 48 hours, or without photos, may not be accepted.
What Happens Next
We review each request within 2–3 working days. If your request is approved, we will offer a replacement or a refund. If we need the item back, we will share pickup or return instructions.
Items Not Eligible for Return
- Change of mind or no longer needed
- Natural variations in marble colour, veining or pattern
- Slight differences from photos due to screen settings
- Damage caused by misuse, accidents or improper cleaning after delivery
- Customised or personalised products
Order Cancellation
You can cancel your order before it is dispatched by emailing us with your order number. Once an order has been dispatched, it cannot be cancelled.
Refunds
Approved refunds and pre-dispatch cancellations are refunded to the original payment method. Refunds are usually processed within 5–7 working days of approval. Your bank may take a few extra days to show the amount in your account.
Contact Us
Email: thevirasatcraft@gmail.com
Address: Second Floor, Plot No. 2, Sundar Vihar, Kalwar Road, Takiya Ki Choki, Jaipur, Rajasthan - 302012
Support Hours: 10:00 AM – 5:00 PM (IST)